Paying customers, but no one really owning them yet? I'll onboard them properly, then run customer success until you're ready to hire your own. Hands-on, as part of your team.
“Even though he had many other clients, I always felt like I was the only one.”
Tap anything that sounds like your team.
Everything that happens after the deal closes. Build it once, or have me run it every month.
I build your onboarding, from signed contract to first value, then hand it over ready to run.
I become your part-time customer success manager and look after a set number of accounts, from the first call to the renewal.
Autopilot on: AI and automations are included in every package, so welcome emails, follow-ups, reminders and status updates run on their own.
For 8+ years I've owned what happens after the deal closes, from onboarding to renewal, and automated the repetitive parts. My customers were CFOs, controllers and bookkeepers. Fintech is my edge, not my limit.
Full career story →From people I've worked with.
He knew how to position Mesh perfectly within our workflow, making sure we used it to its fullest and pushing every product request I had. Even though he had many other clients, I always felt like I was the only one.
When we were acquired, we took Tomer out for lunch as a thank-you. No other support team from any of our tools earned that. He truly stood out.
Tomer is one of the most hardworking and talented colleagues I have had the pleasure of working with. He has great interpersonal and leadership skills and a true passion for the payments industry. Any company would be lucky to have him in their team.
Not at all. That's exactly where I like to start. I set up a process that works with spreadsheets and the tools you already use, so you know what you need before you pay for any software.
Yes. I work inside your team, in your Slack or WhatsApp, with your founders and sales people. It's hands-on work, not advice from the side.
No. Fintech and finance teams are where I have the most depth, but the core of good onboarding and customer success carries over to most B2B startups. I adapt it to your product and your customers.
Between Thailand and Israel, working remotely with teams in any time zone.
Of course, before we get into any details.